Using the video identification procedure POSTIDENT by video chat, a call center agent can quickly and easily identify your customers online via app. This video verification process complies with the German Money Laundering Act, the German Telecommunications Act and the eIDAS Regulation.
Forwarding of the customer from your website to the identity check in the POSTIDENT portal
Enter the personal data and select the ID document for the identification.
Deutsche Post’s call center agent uses the webcam to perform the video identification process, check the ID card data and create photos.
Entering a mobile TAN confirms and completes the identification process.
Your customers can use the POSTIDENT app to identify themselves from home easily and conveniently in just a few minutes.
Our video identification procedure is legally compliant, secure and is performed in three easy steps, taking just five minutes:
Your customer can easily and conveniently download the POSTIDENT app from the App Store or the Play Store.
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