Online contract conclusion with POSTIDENT E-Signing (business customers)| Deutsche Post

POSTIDENT E-Signing

Online signature of contracts

Have legally binding contracts signed online with a qualified electronic signature
Fully automated, available around the clock for your customers
Optimal user navigation, high completion rates

POSTIDENT E-Signing – everything from a single source from Deutsche Post.

As a trust service provider (TSP), Deutsche Post offers qualified electronic signatures (QES) with different ID verification methods.

Deutsche Post offers security as a TSP
Qualified electronic signature certificates for the QES issued directly by Deutsche Post

Choice of flexible ID verification methods
Fully automated using the online ID function (eID). Or personally by video chat from 8 a.m. to 10 p.m., 7 days per week.

Enable up to 5 people to sign contracts online
Signature process also possible for several signatories and various ID verification methods (e.g., for joint accounts)

How qualified electronic signatures (QES) work with the online ID function (eID) or by video chat

Identity verification on the signing portal

You transfer your customers, together with the documents to be signed, to the signing portal for proof of identity either using the electronic ID function (eID) on the Postident app or by video chat.

Review documents online

Your customer then reviews the documents displayed online (by app or Internet).
If the process is interrupted, secure reentry is possible within 30 days after authorization via TAN.

Online signature of documents

After reviewing the documents, your customer legally gives their approval by entering a TAN.

Document transfer and download

The digitally signed documents are automatically sent to you. Your customer can also download them for their records.

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This is how POSTIDENT E-Signing works with identity transfer

Start on the business customer's website

Start of the digital contract signature on the business partner's website.

Transfer of existing identity data

Passing on of the necessary identity data from the business partner to Deutsche Post with the consent of the user.

Digital signature via mobile TAN

Digital display of the documents to be signed for verification by the user after successful verification of the mobile phone number.

Conclusion of contract

Approval for the legally valid application of the digital signature by entering an mobile TAN (conclusion of contract) as well as the option to download the signed documents.

Your customers have to meet the following requirements to use the app:

Stabile internet connection & Postident app on a smartphone
E-Signing by video chat: identification (passport or ID card) with holographic features
E-Signing by electronic ID (eID): activated NFC function on a smartphone, personal identity card, electronic residence permit or eID card for EU citizens (with activated eID function) and appropriate PIN

Your customers have to meet the following requirements to use the internet:

Stable internet connection and cell phone for receiving the mobile TAN
E-Signing by video chat: identification (passport or ID card) with holographic features and web-RTC-compatible browser such as Firefox or Chrome

The most frequently asked questions about E-Signing

Is it possible to sign multiple documents simultaneously?

Yes. With a single signature process, up to five documents can be digitally signed simultaneously. This means that supporting documents such as GT&Cs do not have to be integrated into the contract document.

Can the digital signature be used as evidence in court?

Yes. eIDAS compliance means that the digital signature is equivalent to a handwritten signature.

What does eIDAS-compliant mean?

With its eIDAS Regulation, the European Union has defined a Europe-wide valid legal framework for digital signatures. If a digital signature meets the regulation’s requirements, it is to be considered as having the same legal force as a handwritten signature. To ensure that the digital signatures of the POSTIDENT E-Signing procedure are eIDAS-compliant, Deutsche Post has been verified in accordance with the eIDAS Regulation as a qualified trust service provider.

You can find more questions & answers on E-Signing in the FAQs for business customers.