Questions Regarding the Digital Proof of Life Process

There can be various reasons for this:

  1.  If you completed the Digital Proof of Life process after Friday, August 16, 2024, there may be an overlap between the date on which the reminder letter was sent and the date on which the results data were submitted by POSTIDENT to Renten Service.
  2. You have not yet fully completed the identification process with POSTIDENT and Renten Service has not yet received a results file. Please check the status in the POSTIDENT app.
  3. You are required to provide proof of life for more than one pension. . In this case, as of October 31, 2024, please use only the Certificate of Life form. All information about the 2024 Certificate of Life form can be found online at www.rentenservice.de/LB
  4. You accidentally used the personal QR code belonging to another pension beneficiary. Renten Service is unable to subsequently correct the mistake or correctly allocate the results files. In this case, we do not have proof of life for you and you have received a reminder letter. The other person will receive a letter of correction. See the question "I have used the wrong QR code. What can I do?"

Der Aktionszeitraum für den Digitalen Lebensnachweis wurde am Donnerstag, 31.10.2024 beendet. Es können keine weiteren Ersatzbestellungen für DLN-Zugänge getätigt werden.
In diesem Fall nutzen Sie bitte ab dem 31. Oktober 204 ausschließlich das Formblatt Lebensbescheinigung.
Alle Infos unter www.rentenservice.de/LB

You can still complete the Digital Proof of Life process by Thursday, October 31, 2024.

Alternatively, you can use the life certificate form.

If Renten Service does not receive your life certificate on time, pension payments will be stopped in November.

We are technically networked with numerous countries in such a way that we do not require annual proof of life.  
If your pension adjustment notification does not include a proof-of-life request for 2024, you do not need to take any further action this year.

The identification document you use must include a photo and be accepted by POSTIDENT for the identification process.

Permissible ID documents include identity cards, residence permits with an ID function and passports. It is possible that not all identification documents commonly used in your country are accepted for the ID process.
Here you can find a list of all ID documents for POSTIDENT by AutoID.

Click here

If you do not have a valid form of identification that is accepted by POSTIDENT, you cannot use the Digital Proof of Life process. In this case, you must use the "Lebensbescheinigung" (certificate of life) form to complete the annual proof of life process.

For comprehensive information on the life certificate and a form in your language, visit rentenservice.de/LB.

Open the POSTIDENT app and enter your 12-digit case ID. The status of your identification is displayed in the app.

The 12-digit case ID is contained in the e-mail you received from POSTIDENT.
The sender will be "no-reply@deutschepost.de".
The subject line of the e-mail will state "Ihre Identifizierung für rentenservice.de/DLN" (Your identification for rentenservice.de/Digital Proof of Life).

If the status "Identifizierung erfolgreich" (Identification successful) is displayed in the POSTIDENT app, that means this result has been sent to Renten Service.

Renten Service will then check if the identified person is the same as the pension recipient.
If the check yields a positive result, you will receive no further written confirmation from Renten Service that the results file has been received and the Digital Proof of Life process has been successfully completed.

If the result of the check is negative, you will receive a letter from Renten Service with further instructions.

You will receive the 12-digit case ID after you have entered your first name, last name and e-mail address in the POSTIDENT login window and initiated the identification process.

Note: you will NOT find the 12-digit case ID in your 2024 Digital Proof of Life letter.

You will also be sent the 12-digit case ID by e-mail from POSTIDENT to the e-mail address you entered in the login window. Please pay careful attention to the correct spelling of your e-mail address.

The sender will be "no-reply@deutschepost.de".
The subject line of the e-mail will state "Your identification for rentenservice.de/Digital Proof of Life."
If you cannot find this e-mail in your e-mail inbox, please check your spam folder.

POSTIDENT will send you important information using this e-mail address. Important information includes the 12-digit case ID and the link to restart the process.

Please play careful attention to the correct and complete spelling of the e-mail address. Typos cannot be corrected.

Ask someone you trust to help you set up your own e-mail address.

  • Follow the instructions in the POSTIDENT app

  • Make sure there is good lighting in the room

  • Make sure you use a single-colored background

  • Do not cover any data with your fingers

Follow the instructions in the app.

Hold your smartphone steadily in one hand and slowly tilt your ID document back and forth with the other hand until the hologram is visible.

  • Use the most up-to-date documents you can in which you are clearly recognizable.
  • Ensure good and sufficient lighting.
  • Avoid wearing head coverings or similar accessories.
  • Only wear your glasses if you are also wearing them in the profile photos on your documents.

 

Using the camera on your smartphone or tablet, scan the personalized QR code at the top right of your notification.

Please note: do NOT use the POSTIDENT app for this step.

Focus the camera on the QR code as if you would like to take a photo. The camera will automatically recognize the internet address behind the QR code and offer to direct you to the start page.

Please use only your personal QR code located at the top right of the notification you received. Check carefully to ensure that your name is printed below the QR code.

Before you initiate the identification procedure at POSTIDENT, you will be directed to our Digital Proof of Life homepage and requested to verify your personal reference number. You can find this 8-digit number in the header of the 2024 Digital Proof of Life letter.

Note:
If you receive more than one pension, more than one proof of life may be needed. Please complete the Digital Proof of Life process for each pension for which you have received a letter containing a QR code.

If you receive the message "Case ID expired," that means that you have already used your QR code, started the identification process and generated a case ID.

This means that you have already received an e-mail from POSTIDENT from the sender "no-reply@deutschepost.de".

The subject line of the e-mail will state "Your identification for rentenservice.de/Digital Proof of Life."
If you cannot find this e-mail in your e-mail inbox, please check your spam folder.

For an optimal user experience, please use the POSTIDENT app, which you can install free of charge from the Play Store (Android) or App Store (iOS) onto your smartphone or tablet.

If you accidentally use the personal QR code belonging to another person entitled to a pension, Renten Service is unable to subsequently correct the mistake or correctly allocate the results files. You should therefore do the following:

Der Aktionszeitraum für den Digitalen Lebensnachweis wurde am Donnerstag, 31.10.2024 beendet. Es können keine weiteren Ersatzbestellungen für DLN-Zugänge getätigt werden.
In diesem Fall nutzen Sie bitte ab dem 31. Oktober 204 ausschließlich das Formblatt Lebensbescheinigung.
Alle Infos unter www.rentenservice.de/LB

If you have received an e-mail with the subject field stating "Your identification could not be completed," please proceed as follows:

Read the e-mail carefully and follow the instructions from POSTIDENT on your next attempt. You will once again be guided through the entire procedure.

Your documents will usually be checked by POSTIDENT within 24 hours. You will be notified of the result through an e-mail from POSTIDENT. The result is also displayed in the app.
If the identification process has been successfully completed, you will receive an e-mail to this effect from POSTIDENT. If you cannot find this e-mail in your e-mail inbox, please check your spam folder.
Sender: "no-reply@deutschepost.de"
Subject line: "Ihre Identifizierung mit POSTIDENT durch AutoID für rentenservice.de/DLN"
(Your identification with POSTIDENT by AutoID for rentenservice.de/Digital Proof of Life)

Guten Tag,
Ihre Identifizierung mit POSTIDENT durch AutoID wurde abgeschlossen.
Bitte wenden Sie sich bei weiteren Fragen an rentenservice.de/DLN.
Mit freundlichen Grüßen
Ihr Kundenservice BRIEF
Hinweis:
Das Prüfergebnis wird automatisch von POSTIDENT an den Renten Service für die weitere Verarbeitung übermittelt. Sie müssen nichts weiter tun!

(Dear Customer,
Your identification process with POSTIDENT by AutoID has been completed.
Should you have any questions, please visit rentenservice.de/Digital Proof of Life.
Yours sincerely,
Your MAIL Customer Service
Note:
POSTIDENT will automatically send the results of the ID check to Renten Service for further processing. You don't have to do anything else.)

We are very sorry that you have lost a loved one and we do not wish to cause you any more inconvenience than necessary.

If you or the funeral directors have already notified us that the person entitled to the pension has died, then your notification and our dispatch of the adjustment, including the request for the annual proof of life, have overlapped. You do not need to do anything else.

If this is not the case, please complete the "Change Notification: Digital Proof of Life" and send it to:
Deutsche Post AG
Niederlassung Renten Service
13496 Berlin

Click here

If you do not have a valid form of identification that is accepted by POSTIDENT, you cannot use the Digital Proof of Life process. In this case, you must use the "Lebensbescheinigung" (certificate of life) form to complete the annual proof of life process.

More information on the certificate of life can be found at rentenservice.de/LB.

Click here

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