During the period for which you have ordered POSTSCAN, we'll collect your incoming mail with the receiving address you provided and digitalize all postcards and regular letters before physical delivery and send them as digital messages to your POSTSCAN customer account in the Deutsche Post shop under "Meine Sendungen" (My items).  

The items listed below can be scanned and are displayed in the Deutsche Post shop: 

• Postcards and letter mail in the following formats: ISO (A3, A4, A5, A6, A7, B4, B5, B6, B7)
• Additional services: registered mail (advice of delivery, delivery to addressee only, mailbox delivery, delivery to addressee only with advice of delivery)

The following conditions must also be met:  

• Volume: up to 100 sheets per item 
• Document thickness: up to 1.2 mm  
• Paper weight: 30 g/m² to 280 g/m² 
• Fasteners: for letter mail with simple fasteners (paper clips and staples)

Items that we can't scan (e.g. catalogs) will be sent without delay directly to your receiving address.

After we've scanned your mail and sent it to your customer account where you can view it, we put the mail in storage. We send mail that can't be scanned directly to your receiving address without delay. For POSTSCAN orders, we deliver your stored original mail to your receiving address, or to any other address specified by you, every month and after termination of your order.

For POSTSCAN we use only the receiving address that you provided when you ordered POSTSCAN in the shop and verified using the AdressTAN sent to you. Items sent to the receiving address will be scanned at POSTSCAN. The receiving address consists of first name, last name, street, house number, postal code and city. Make sure nobody living at the receiving address has an identical name (first names or multiple first names and last names). Collective forms of address such as "Family" or "John and Mary Smith" may not be used for registration. Only receiving addresses in Germany are allowed. 

Important: Your address cannot change during an active POSTSCAN order. To change your address, you have to enter a new POSTSCAN order for the new address. 

Only one receiving address per POSTSCAN order is possible. For other orders, each customer must use their own customer account to submit an order for POSTSCAN.

POSTSCAN can also be used during temporary absences like vacations or business trips. To do so, after starting the service you only need to terminate it at the desired date in the Deutsche Post shop. 

You can request forwarding by e-mail when you order Postscan or activate it later in the Deutsche Post online shop under customer account – Postscan.